Privacy Policies

Effective from November 2022 till further notice.

PHARMA APPOINTMENT and/or its affiliates (collectively as PHARMA APPOINTMENT) collects information about you when you use our mobile applications, websites, call-centre and other products and services (collectively, the Services) and through other interactions and communications you have with us. This privacy policy sets out the basis on which any information, including any personal data, we collect from you, or you provide to us, will be processed by PHARMA-APPOINTMENT . Each time you access or use the Services or provide us with information, by doing so you are accepting and consenting to the practices described in this privacy policy.

Scope and Application

This privacy policy applies to persons anywhere in the world who access or use our Services (Users) as well as to MEDICAL REPS, DOCTORS, INSTITUTIONS, OTHER or any other persons who use the Pharma Appointment platform under license (Collectively Parties).

Collection of Information

We collect information you provide directly to us through your access or use of the Services, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: your name, email address, phone number, postal address, profile picture, payment method, financial and credit card information, and other information you choose to provide.

Please note that we do not knowingly collect, keep or maintain personal information from children under the age of 18 through the Services, as we require that all users represent to us that they are at least 18 years old.

Information We Collect From Other Sources

We may also receive information from other sources and combine that with Personal Data we receive from you or collect through our Services.

If you choose to link, create, or log in to your Pharma Appointment account with a payment provider or social media service (e.g. Google), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.

If your employer uses one of our enterprise solutions, we may receive information about you from your employer.

If you also interact with our Services in another capacity, we may combine or associate that information with Personal Data we have collected from you in your capacity as a User.

Use of Personal Data

We may use Personal Data which you provide to us or we collect from you to:

Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users, develop safety features, authenticate users, and send product updates and administrative messages.

Perform internal administration and operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.

Send or facilitate communications (i) between users, such as estimated times of Appointments (ETAs), or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals or invites.

Storage and Transfer of Personal Data

You agree that we have the right to transfer the Personal Data described in this privacy policy to and from, and process and store it inother countries, some of which may have less protective data protection laws than the region in which you reside. Where this is the case, we will take appropriate measures to protect your Personal Data in accordance with this privacy policy. By submitting your Personal Data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this privacy policy.

To preserve the integrity of our databases, to carry out on-going Services on your behalf, for research, analytics and statistics purposes and to ensure compliance with applicable laws and regulations, we retain Personal Information and Demographic Information submitted by Users for a reasonable length of time. PharmaAppointment is not responsible for the accuracy of the information you provide, and will modify or update your Personal Information in our databases upon your request. If required by law or at your request, we will erase or archive from active use your Personal Information. By accessing or using the Services, you do hereby represent and warrant that you understand that all information submitted by you through the Services or otherwise to PharmaAppointment may be used by PharmaAppointments in accordance with applicable laws, this privacy policy and our customer terms of use.

Access to Information

The Acts give you the right to access information held about you. Your right of access can be exercised in accordance with the Acts. Any access request will be subject to a fee of 5 USD (or equivalent in local currency at prevailing exchange rates) to meet our costs in providing you with details of the information we hold about you.

Changes to this Privacy Policy

We may change this privacy policy from time to time. If we make significant changes in the way we treat your Personal Data, or to the privacy policy, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review this privacy policy for the latest information on our privacy practice.

Security Precautions

Your PharmaAppointment profile is password-protected so that only you and authorized PharmaAppointment employees have access to your account information. PharmaAppointment staff will never proactively reach out to you and ask for any personal account information, including your password.

PharmaAppointment makes every effort to ensure that your Personal Data is secure on its system. PharmaAppointment has staff dedicated to maintaining our privacy policy as set forth herein and other privacy initiatives, periodically reviewing Web security and making sure that every PharmaAppointment employee is aware of our security practices. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, PharmaAppointment cannot guarantee the security of any Personal Data you transmit to us, and you do so at your own risk. If You have any further questions on this issue, refer to our customer terms of use. To the extent permitted by applicable law, PharmaAppointment expressly disclaims any liability that may arise should any other individuals obtain the Personal Data you submit to PharmaAppointment.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website and the Services we provide. By accessing and browsing our website, you are agreeing to our use of cookies.

Contact Us

If you have any questions, comments and requests related to this Privacy Statement, or if you have any complaints related to how PharmaAppointment processes your personal data, please contact us at support@pharmaappointment.com